Refund Policy

RETURN AND REFUND POLICY

We want you to be happy with what you bought. If you are not, you have 30 days
from the day your order is delivered to ask for a return.

WHAT WE CAN TAKE BACK
Items must be unworn, unwashed, and in their original packaging with any tags
still attached. Shoes should be tried on indoors so the soles stay clean.

For hygiene reasons we cannot accept returns on opened beauty products such as
body drops, serums, and anything applied to the skin, eyes, or lashes. If one of
those arrives damaged or is not what you ordered, contact us and we will replace
it or refund it in full.

Gift cards and final-sale items marked as such on the product page cannot be
returned.

HOW TO START A RETURN
Email aimarmwe@gmail.com with your order number and a sentence about what is
wrong. We will reply within 2 business days with a return address and
instructions. Please do not send anything back before you hear from us: parcels
that arrive without an agreed return cannot be processed.

WHO PAYS FOR RETURN SHIPPING
If the item is faulty, damaged, or not what you ordered, we cover return
shipping and refund your original shipping cost too. If you simply changed your
mind, return shipping is yours to pay and the original shipping charge is not
refunded.

REFUNDS
Once your return reaches us and passes a quick check, we refund to your original
payment method within 5 business days. Your bank or card issuer usually takes a
further 3 to 10 business days to show the money. We will email you when the
refund is sent.

EXCHANGES
The quickest way to swap a size or colour is to return the item for a refund and
place a new order, so you do not lose the size you want while the parcel is in
transit.

DAMAGED, FAULTY, OR WRONG ITEMS
Tell us within 7 days of delivery and include a photo. We will send a
replacement or refund you in full, including shipping, and you will not pay to
send anything back.

CANCELLING AN ORDER
Email us as soon as you can. If the order has not been handed to the carrier we
will cancel it and refund you in full. Once it has shipped, it becomes a return.

QUESTIONS
Momentum Stores, Champaign, Illinois, United States
aimarmwe@gmail.com